3/F, Centrio Ayala Mall, Capt. Vicente Roa St, Cagayan de Oro, 9000 Misamis Oriental, Philippines
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I am an Ofw based in Dubai for 9 years.then i am planning to renew my passport so I visited the said agency at centrio ayala mall.kinusap ko an g guard at nagtanong ako regarding the process and puede ba ako mag walk in.

he said, yes but 1000 am the following. I asked too if meron bang OFW lane, he said no and online na daw. SO i followed his instructions, nag online ako pero kunti lang ang slots so di ko na mahabol kasi me flight na ako pabalik ng dubai, So pumunta ako around 945 am sa mall and pumila ako.. binilang kami ng guard isa isa.

malapit na yong turn ko , sinabihan kami na wala na daw slots for walk in so babalik kami tomorrow. I asked the guard if meron bang OFW lane .. sabi niya wala. nakita ko yong complaint numbers at tumawag ako at sinabi ko yong concern ko.nag reply naman kaagad at sinabihan ako na me ofw lane daw .i tried to ask again the guard, wala daw.sinabihan ko nalang siya na hingi nalang ako ng form kasi nandoon na ako, di daw sila magbibigay ng form, so I sms again the complaint numbers and Thanks God , pinablik ako at me ofw lane daw.the guards are arrogant and inconsiderate.

at naka lagay doon na no noon break. at 2 pm bumalik ako sa DFA cagayan de oro, yong guard na nasa door, yon ang pinaka arrogant.pinasa pa ako sa nakabreak na guard.

so far inasikaso naman ako ni mrs roxanne garcia , pero ang guard still arrogant .one of friends heard na, nagsabi ang guard na pag bakla daw ma reklamo.please educate your guard DFA CDO and he should respect human being.

Review about: Dfa Customer Care.

Reason of review: Poor customer service.

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