Department Of Foreign Affairs Of The Philippines
Reviews and Complaints
I DID NOT CAPTURE MY REFERENCE NUMBER
Palpak passporting
Docs Authentication Problem
POOR COSTUMER SERVICE
No reply
I paid for nothing
I'm currently here in UAE and I asked my mother to assist my 3 kids on their passport application. I provided the required documents like SPA and affidavit of consent/travel permit from the consulate.
They went to ASEANA but unfortunately nirerequire din nila ang DSWD clearance to travel. My mother informed the processor that they will not go for travel, I just want them to have a passport. And ang masakit pa na part dito is kinukuha din ang father consent na di ko na alam kung nsang lupalop ng mundo. Ang DSWD dahil di raw nmin alam ang whereabouts ng father kuha daw kami ng report from police.
At yung binayad kong more than 3k e not refundable. Wala man lng consideration tong mga to! Pera pera lng?!
Di biro ang umabsent sa ibang bansa at magprocess ng papel sa consulate pra ireject lng nila. Anung klaseng system ba meron ang DFA.
I am a claimant of my daughter ‘s passport at SM Manila. Last February 7, 2019, Thursday, I was to claim her passport.. As I entered DFA NCR WEST (SM City, Manila), I was lead to window 1 to leave my
Receipt which I did. After leaving my receipt, I went to a corner, near the exit, ignorantly using my phone to reply back to my husband, as for him to know my whereabouts.
While doing this, I got alarmed because someone was shouting “BAWAL ANG CELLPHONE DITO, KITANG-KITA KAYO SA CCTV O, ANG LAKI-LAKI NG SIGN EH!!!!” I told her I didn’t see the sign since I didn’t have 20/20 vision, and besides we should have been informed upon entering. The lady ‘s name is Ms JOY ROQUE. I told her, if I had known/ 0r seen that cellphones were prohibited, then i should have abided. There was no need for her to yell at people.
I was shocked with the way she treated me. At the back of my mind, are the employees at DFA really like so? I felt like I was a criminal when I was just claiming my passport! I am sure no one would want to be treated this way too,, very rude..
I hope or rather wish that we be treated with respect,,, not only me,, but all of us !!
The yelling and shouting I felt was not necessary. Ms Joy Roque could have said it in a nice way
Thank you for your kind attention
Never ever request for an expedited passport release
POOR SERVIEC
Soo disappointed with the lady Incharge at the lane at DFA ALABANG CENTER,
Affidavit of Explanation
Affidavit of explanation
Priority lane complain
An ultrasound of my pregnancy about 8 yrs ago?! Really?!
Since i will not be able to accompany my child sa schedule nya last june 27 sa DFA MARQUEE MALL PAMPANGA my mom was the one with him. I provided everything single thing that they might ask from my mom. Actually this was the second time na nireject nila ang application ng anak ko. The first was last april. Since mag8 na ang anak ko im after the courtesy lane so i tried my luck to get him passport that time but since late registered nga ang anak ko i wasn't able to get it and processed it that time kasi nga certified true copy lang ang dala kong BC nya with authentication of PSA MAIN. That time i understand na maybe di nga talaga allowed un and they told me kailangan daw PSA COPY talaga ang dala ko. So be it. Yeah i booked another day for schedule and eto na nga yun last june 27 lang. To my disappointment rejected nanaman ang application ng anak ko they say because he was late registered and the PSA was so new they needed a copy of MY ULTRASOUND when i was pregnant 8 yrs ago. Really?! You expect people to keep an eight years copy of black and white picture of a small human being with very tiny part that you your eyes can't even identify where the baby there. Really?! I will understand if you're asking for a copy of an old ID or affidavit of two disinterest person who may know that my son is really using that name that was REGISTERED in PSA. But *** NO. Its seems like that you guys are telling me that it is impossible that my son can process and get his passport. For Christ sake, please get your mind and yourself together. Even the ultrasound of my 2 mos old baby now i never kept what more for an 8 yrs ultrasound copy? Really?
Naisip ko lang, even PHILIPPINES STATISTICS AUTHORITY ay hindi nanghingi sakin ng ultrasound copy they just asked for baptismal copy old ids form 137 of my son then why the *** DEPARTMENT OF FOREIGN AFFAIRS is now asking me for an ultrasound copy it should be PSA which should ask me for that.
Im so disappointed. Really. Waste of money effort especially TIME SINCE WE ALL KNOW NA PAHIRAPAN MAGPASCHEDULE PARA MAKAKUHA NG PASSPORT.
Pilipinas common people be realistic! Kahit na may maiprovide akong 8 yrs old copy of an ultrasound does it shows na this boy who was about to get the passport now is the same person in that ULTRASOUND PICTURE?! REALLY?! Kakaloka kayo!!!!
Old passport
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This is for everyone to know that I also got my passport in SM manila. Spending more than 2hrs in their office without the use of cellphones.
Upon entry, the guards will stress that you (1) CANNOT USE YOUR CELLPHONE while inside the premises; (2) spending more than 2hrs in line in the facility they have AMPLE NO OF SIGNAGES in Various sizes in PRINT and PICTURES stressing that said activity is not allowed.
The worker who may have unintentionally loud voice to inform the citizen to whom beyond her knowledge has poor vision that cellphone is not allowed can be coached by her superiors instead of being unnecessarily reprimanded. And I hope that for us citiZens to be mindful of our surroundings to ensure we follow and respect the rules inside the government premises.