Bree Cgj

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| map-marker Imus, Province Of Cavite

DFA ALABANG

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Masungit ung staff na babae sa picture taking section. Ate girl kung ayaw mo na sa work mo magresign kna lang
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Bree Cgj

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Verified Reviewer

Dfa alabang

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Yung staff na babae sa picture station ang sungit not accomodating. Magresign ka na ate girl kung ayaw mo sa work mo!
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maria t Dli

Authentication Sappointment

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scheduling an appointment for authentication of docs is very difficult. website only allows limited slots available and only gives 1 week of schedule in ALL LOCATIONS.
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Preferred solution: better service

User's recommendation: provide more available and flexible scheduling

Anonymous
map-marker Pasay, Manila

Poor customer service mas galit pa sila sau kahit kasalanan nila

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puro ipapa urgent dw yung confirmation hanggang sa dumating na ung sched wala parin confirmation para maipakita sa guard ung appointment 1 week na twagan walang improvement
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Anonymous
map-marker Alfonso, Calabarzon

Very poor customer service

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Very poor customer service at alabang branch. Very rude and not welcoming.please go to the main branch in Manila very polite and excellent customer service.
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User's recommendation: Go to the main branch instead of Alabang branch.

Anonymous
map-marker San Fernando City, Central Luzon

Not satisfied client

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I am Noor...just want to say n npaka unfair Po ng dfa d2 sa alimall. Nung ngprocess Po ako ng authentication ko hnd nmn ngsabi n staff n after lunch Po Ang releasing for authentication...kht delayed n yung claiming k ng documents ko for authentication at nkiusap sa guard nla ay hndi daw tlga pwede pmsok kc yung releasing daw after lunch..to think n maaga pa po n punta ko..sa iBang branch nmn ng dfa ngeentertain sla ng releasing as long as nsa proper pila ka
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Meg B Ilh

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Verified Reviewer
| map-marker Pasay City, National Capital Region

Very poor service

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Passport appointment system sucks big time. PRevious appt canceled due to lockdown, was promised that a rescheduling email was going to be sent, but didn't get any. COuldn't reschedule in the system, and customer svc is non existent. Note that I already paid for my previous appt. So now I'm trying to set a new schedule, about to pay, but courier requires additional data points but there is no way to input needed data. So i tried again only to be told that i needed to cancel the previous appt before i can make a new one. Hello? no cancel button. Super sucky!
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Loss:
$60

Preferred solution: Outsource to private provider

User's recommendation: Migrate to another country

Anonymous
map-marker San Jose, Central Luzon

Palakasan System sa DFA

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Everyday fully booked ang DFA ( if you check on line )pero may available slot para sa mga kakilala ng mga nagwowork sa loob ng DFA. A very bad situation .
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Gulianna Err

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Verified Reviewer
| map-marker San Juan, Manila

Appoinment confirmation

Im trying to apply for appoinment of renewal in offsite location of my passport but then its appearing that I have already existing application that I cannot make a new appointment then I dont have any email about that appointment.I have you can help me regarding with this
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Ladislao C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Makati, National Capital Region

No available button on payment tab

Department Of Foreign Affairs Of The Philippines - No available button on payment tab
Please help. Can't complete process due to no available button on payment tab.
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Preferred solution: Let the company propose a solution

Betty O Vjc

Why could we not contact them via email. No email

No email. Please help dead in the ship Filipino citizen.
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Preferred solution: Investigate the remain of Paulo Viraya Guy who suspiciously died May 19 2020 in the ship. Will give you more information.

User's recommendation: Please provide in your website email information.

JEFFREY S Qqo

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Verified Reviewer

Not receive confirmation appointment

Department Of Foreign Affairs Of The Philippines - Not receive confirmation appointment
Department Of Foreign Affairs Of The Philippines - Not receive confirmation appointment - Image 2
Department Of Foreign Affairs Of The Philippines - Not receive confirmation appointment - Image 3
Not receive confirmation appointment after pay the passport reference
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EdezaFralhyne N

Appointment status

I have an appointment on July 16, 2020 12nn, after paying my appointment, wala po dumating na email for my appointment form. Ilang beses na po ako tumawag sa costumer service, lagi nalang follow-up. Nasasayang po ang load.
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Loss:
$1150

Preferred solution: Full refund

Anonymous
map-marker Imus, Calabarzon

Appointment no reference number048820****0400055

Cant get through. Your no need to be updated. Missing prefix 8
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May D Pnf

Delay release passport

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my passport until now dfa marquee did not release almost 2 years already...how can i get my passport?
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Loss:
$1300
Pros:
  • Hospitable employee
Cons:
  • Delayed delivering of passport
Reason of review:
Poor customer service

Preferred solution: give my passport

Errol Ctz

After paying passport didnt receive confirmation from dfa

24hrs Didnt receive any email from dfa
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Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

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